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If you want your teams to learn sales & service best practice, have fun and retain what they have learn, then send them to Ferhan. With more than 15 years in the customer service industry Ferhan knows how to motivate your staff so they want to keep on learning and do the best job they can.


Ferhan has personally trained over 5,000 retail and food & beverage staff at Singapore Changi Airport. In the process he completed the most successful training with the strongest support from the outlet and staff in the history of Changi Airport.


Ferhan holds qualification in Approved Certificate Training & Assessment Certification (ACTA) by the Singapore Workforce Development Authority (WDA).


More importantly he has a unique ability to interact with staff from diverse cultures and educational backgrounds . . . and they all relate to him well as well as learning new skills and retaining them.


Listen to what some of his trainees have said:


"It was fun, hilarious and most importantly it drove home the message of delivering excellent service to our passengers and not being complacent at any time. Thank you for your mentoring and your kind assistance!"

- Benjamin Chen (Times NewsLink)


"Course was kept lively, attendees generally return saying the course was useful in their daily work and good use of role-role to bring across basic messages as well."

- Keith (Sony Style)


"I have attended the Manager/Supervisor Program. I have gone to many courses and this is my favorite course that I have been to. The Trainer Ferhan has done an extreme great Job on how to handle difficult situations as well as dealing with my difficult staff. I enjoyed the course very much as Ferhan is a nice Trainer. The class is fun and educational. I will definitely send my staff to attend the next upcoming course. Thank you."

– Eric Cheok (Sprint Cass Manager)


"Ferhan is very good and the way he conducts the class is very lively. He's able to engage all students fully, very good. And also, he also reminds me of things like how to motivate myself as how we carry ourselves will affect people around us and how we service our internal/external customers."

- Nicole Ng (Assistant to Director, (American Express International Inc)


"Great trainer! Just love all the activities incorporated to re-enforce learning."

- Bridget Han (DFS Customer Relationship Manager)


"The training are fun to attend and definitely reinforce the service elements. As with such courses , it helps to drum the message in again and again. The activities in each module make learning relevant for the frontliners."

- Sharon Lam (Assistant Manager Training & Development BreadTalk)


"First Time in my life I attend the Interact With Customer course in Singapore. I had attend the previous similar course in United Kingdom 10 years ago but this one I attend is most interesting"

- Alister Ong from Trattoria Restaurant


"The trainer Mr Ferhan is very outspoken and teaches the lessons very well. He provides many examples of retailing situations and allows us to think on the spot and provide our point of view. Mr Ferhan also engages his trainees very well, encouraging them to open up and share. Practical role playing is also engaged to be fun and enjoyable. For customer service, bad examples to good examples were given, providing us a wide understanding of the handling customers. It is a thorough course which covers the start of a contact between a retailer and a customer, to the closing sale of the deal. Safety issues as well as business ideas were also incorporated into the lesson"

- Zhun Hong Leow from Paris Miki


"The training course would not be effective if the "Trainer" is not good. Mr Ferhan did it great. It was fun and educational. I have learned a lot of things from him. Now I feel better and even more confident in serving customers and do my job well."

– Pineda Asst. Supervisor from Promod


"The training was fun, learning and enjoyable. Mr. Ferhan is amazing doing examples, role play and more entertaining. The training is very helpful and give motivation to all retailers and F&B staff. It gives us more confident serving customers and try to know them better. I hope all 313@somerset staff will attend the training"

– Hilarion Store Manager from ALDO


"This IWC course is sure to make a difference in our life towards customer service... Frankly, in any other classes I have gone before...I would usually fall asleep as the trainer was so boring...but in this class with Mr Ferhan...it was not only about an in depth module of customer service...it is also about fun and laughter...Mr Ferhan makes this class alive and for that I am truly grateful to have this opportunity to attend this course and I hope Mr Ferhan will continue to mentor those people out there who is clueless about CUSTOMER SERVICE and CUSTOMER SATISFACTORY!!!"

– Zara from Trattoria Restaurant

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