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In line with 313’s ambition to set a new benchmark for retail service in Singapore, Lendlease Retail Singapore set up an in-centre Training & Career Centre to provide training programs that are designed to provide service skills for tenants’ retail staff.

The core module –Creating A Memorable Customer Experience, is a 1-day module conducted in interactive workshop style, incorporating lively role playing sessions in the classroom, and mystery shopping activities in the Centre. These sessions put the participants in the observational role that allow them to take a fresh look at how their daily interactions with the customers impact their shopping experience.

Other in-house modules available include Coaching for Supervisor and Manager. We believed that the Store Supervisors / Managers can dramatically impact the performance of a retail outlet. They are the key personnel that can take the team to the next level. It’s a valuable activity, and it’s an essential management and leadership tool.

This proactive initiative is global first for Lendlease Retail and a Singapore first for a Retail Mall.

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