Handling Difficult Customers
Target Audience
Who can participate?
- Retail sales staff
- Food and beverage staff
- Hospitality staff
- Customer service personnel
- Shopping centre staff (security, cleaning, car park)
- Administration staff
- Front line personnel
Program Outline
- Customer Needs & Expectations
- Understanding Customer Expectations
- Determine Customer Needs & Expectations
- Common Expectations to Consider
- Customer Complaints
- Why Do Customers Complain
- Difficult Customers
- Types of Difficult Customers
- Tips in handling Customers
Program Objectives
This 4-hour course will help to develop awareness as well as understanding the types of difficult customers and how to handle them effectively.
Participants will receive a Certificate of Attendance for the said course.
Venue
313 Orchard Road
313@somerset #05-04
Singapore 238895
Course Fee
$80.25 (GST) Per Person (Spore / PR / WP)
*(No SDF Funding)
If you have more than 10 staff, we will be able to accommodate to your preferred date and timing as long the room is available. Please contact the following personnel for more information.
Mohamed Ferhan – Mohamed.ferhan@lendlease.com Tel 64969303
Aimi Mardhati – Aimi.selamat@lendlease.com Tel 64969313
Funding Rates
There is no funding incentive available for this course.
Payment
An invoice of will be sent to you via email / mail. To secure your seat, please send your payment to us latest 2 weeks before the course date. All cheques must be made payable to Lend Lease Retail Investments 1 Pte Ltd, crossed and marked 'A/C payee only'. For cash payments, please make the necessary payment at 313@somerset Management Office located at #05-04. We only accept cash / cheque payment only.
Withdrawal, Re-scheduling & Refund Policy
Participants must adhere to the course schedule selected including the final assessment as there will be no makeup session(s). All cancellation, withdrawal or re-scheduling of a confirmed booking request must be made at least 10 working days before the course commencement. All requests must be made in writing and is subject to confirmation.
| When ‘Written Notice of Cancellation, Withdrawal or Postponement’ is received
|
Refund Policy |
| More than 10 working days before course commencement date |
Full refund of the course fees paid |
| Less than 10 working days |
No refund |
Registration
Registration deadline: 4 weeks before class commencement.
To apply, please see the
Course schedule.