Summary of competency elements
- Deliver service to customers
- Respond to customer issues / complaints
- Handle exchanges, returns and refunds
Assumed skills and knowledge
The skills and knowledge for this module which the participant is assumed to possess are:
- Be able to apply the following requirements relating to this module:
- Workplace Safety and Health (WSH) Act
- Consumer Protection (Fair Trading) Act
- Environmental Public Health (Food Hygiene) regulations (where applicable)
- Majlis Ugama Islam Singapura (MUIS) requirements (where applicable)
- Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 3
- Be able to read and write English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 3
- Be able to use numeracy skills equivalent to the Employability Skills system Workplace Numeracy (WPN) Level 3
Who can participate?
- Retail sales staff
- Retail management staff
- Food and beverage staff
- Hospitality staff
- Customer service personnel
- Shopping centre staff (security, cleaning, car park)
- Administration staff
- Front line personnel
Why choose this program?
The ability to interact with customers is one of the most crucial elements of success in the retailing industry. This course provides the basic skills and knowledge required to interact with customers effectively. You will discover how to deliver service to customers, respond to customer’s issues and complaints and handle exchanges and refunds. You will learn by example through specific case studies and will apply your new skills through activities, role play and group discussion. The course will help you develop awareness on topics ranging from how to deal with different types of customers, different ranges of products and services, organisational standard operating procedures, organisational customer service policies, the operating environment, legal legislation, industry requirements, tools and equipment and documentation.
Course Fees
| Type of Courses |
Course Fees |
Participants - Must be company sponsored |
| Interact with Customers |
$210 |
Only for 313 @ somerset Retailers / Vendors / Contractors |
Funding Rates with effect from 1 December 2010
Do visit this link to learn more about WDA funding for employers. http://app2.wda.gov.sg/web/Contents/Contents.aspx?ContId=436
| Type of Courses |
Funding Component |
Courses Targeted at Rank & File |
| Certifiable |
Course fee support |
$7/hr |
| |
Absentee payroll support |
80% of hourly basic salary capped at $4.50/hr |
Eligibility Criteria
The general eligibility criteria are listed as follows:
-
Companies are registered or incorporated in Singapore
-
Supportable cost components (such as Course fees) are fully sponsored by companies
-
Trainees are employees who are either Singapore Citizens or Permanent Residents (PR) of Singapore
-
Lend Lease Employee
-
313@somerset Retailers / Vendors / Contractors
-
Trainees have achieved at least 75% attendance and have sat for all examinations if the course leads to certification
-
Full course fees applicable to Foreigners, Work Permit or Employment Pass holders who are NON Singaporean Citizens, NON PRs.
Registration
Registration deadline: 2 weeks before class commencement.
To apply, please see the
Course schedule.